We understand that sometimes things don’t go as planned. If you’re not happy with our service, we’re here to help. Our goal is to resolve any issues quickly and fairly.

Step 1: Contact your Relationship Manager

Often, your dedicated Relationship Manager can resolve any problems you encounter. If this cannot be resolved by a discussion and you wish the compliant to be considered further, please email your Relationship Manager directly, explaining your complaint and what you’d like us to do to help.

Our aim is to resolve complaints within 10 working days of the date of your email. We’ll keep you updated throughout the process and provide a written summary of the outcome.

Step 2: Escalation (If Needed)

If you’re not satisfied with the initial resolution, you have 10 working days to request an escalation of your complaint.

We’ll then conduct a thorough review of your escalated complaint. Our aim is to resolve escalated complaints within 20 working days.

All escalated complaints should be emailed to claire.howard@apollofinance.biz